Second, flag any fake reviews that you see and report them to Google. So how do you avoid them? First, never ask customers to write positive reviews or offer incentives in exchange for positive reviews. Not only do they make you look bad, but they can also get your listing suspended. Avoid fake reviewsįake reviews are a big problem and can hurt your business. After all, customers will be comparing you side-by-side before making their final decision. It would help if you also kept an eye on what others say about your competition. It’s not enough to focus on your business rating and reviews. So make it easy for customers to leave reviews by providing links on your website and social media pages, as well as in email signatures and receipts. The more reviews you have, the more credible your business will appear. Not only does it show that you value their opinion, but it also allows you to address any negative feedback and turn it into a positive one. When someone takes the time to write a review and leave customer feedback, the least you can do is write a response. And that could mean losing out on customers. If you haven’t claimed your listing, there’s no way to control what information appears-or doesn’t appear-when someone searches for your business. Here are a few tips: Claim your business listing on Google My Business So how do you ensure your Google Business Rating and Reviews work for you, not against you? And that can make or break their decision to click through to your website or visit your store. That’s because when potential customers search for your business on Google, your business rating, customer feedback, and reviews appear on the search engine results page. How to get Google business ratingsīut what about Google Business Rating and Reviews? They can be just as important-if not more so. And those customers are spending their money: 72% of them say positive reviews make them more likely to purchase from a business. After all, 90% of consumers say they trust online reviews as much as personal recommendations. As a business owner, you know that online reputation and reviews can significantly impact your bottom line.
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